How do we get hold of these companies? They don’t answer emails.
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Sorry, but that’s kinda the idea. To many of bitcoin’s ardent supporters, one huge benefit is its decentralization—the lack of a central authority and the absence of regulation. Those are the very things, of course, that bring government pressure to bear on financial services companies that underserve or mistreat their customers. Maybe central authority isn’t that bad, after all.
That’s the snarky answer. In reality, it’s in the interest of Coinbase and other intermediaries providing access to bitcoin to do a better job responding to customers who have problems or questions. Keep in mind, most of these companies are startups still getting their footing. Keep pressuring them. They ought to get better.